Special Notice

External Website Notice

You are going to be directed to another websites operated by third party. Nova Credit Limited has no control over the content of such websites or the way in which such third party uses your personal data. You should read the terms and conditions of such third party websites to understand how it may use your data.


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Scan the QR code using your smartphone

Use "Camera" or "QR code scanner" to scan the QR code to download NOVA PASS
Download NOVA PASS

Category

Mobile App FAQ

Is there any scheduled system maintenance?

To continuously provide quality service to our customers, we will regularly conduct system maintenance every Sunday, from 1:00 AM to 9:00 AM. Certain services may be unavailable during the period of maintenance. We apologise for any inconvenience.


If I change my smartphone, do I need to register NOVA PASS again?

You can still log in to NOVA PASS with your username and password without re-registering, but you need to reinstall the NOVA PASS application in the Apple App Store or Google Play.


Why can't I complete the NOVA PASS registration?

In the event of a registration failure, additional manual identity verification may be necessary to protect your personal data and ensure utmost privacy. Please rest assure that if you encounter the above situation, we will contact you to follow up as soon as possible.


What mobile devices support NOVA PASS?

NOVA PASS is compatible with a wide range of smartphone devices that have a mobile Internet connection. It is designed to operate smoothly on iOS 11.0 or above devices or Android 6 or above. To utilize login features such as fingerprint authentication or facial recognition, the mobile phone must have a built-in biometric authentication function that ensures a secure and seamless user experience for our customers.


What information is available in NOVA PASS?

NOVA PASS is a self-serve solution for users to access personal credit information through smartphones, including credit reports, credit scores and credit dashboards that assist users to monitor the accuracy of personal credit information and effectively prevent identity theft for anonymous lending.